Warranty

One of the missions of UT Tea is to bring the finest quality Vietnamese tea products to customers worldwide – “Quality is King.”

We are fully committed to ensuring premium product quality and are always ready to support customers whenever issues or difficulties arise.

For products that UT Tea sources directly from plantations and factories, we take responsibility for every stage – from seed selection, cultivation, and harvesting, to strict factory quality control. Afterward, products are carefully packed, boxed, and shipped by UT Tea. We guarantee both delivery time and product quality.

Warranty & Quality Assurance

  • For products where UT Tea acts as an intermediary or seller’s representative, we ensure that goods are stored, packed, and delivered according to customer requirements.
  • We have a clear return and replacement policy. If you encounter any issue upon receiving the goods, our 24/7 customer care team will provide immediate support.
  • Within 15 days of receiving or using our products, we remain in close contact to ensure customer satisfaction and provide timely assistance.
  • For any questions regarding product quality or support, please contact us directly:

When the company launches special offers or preferential policies, we will notify you immediately via your registered email.

At UT Tea, our goal is not only to meet customer needs but also to build long-term partnerships and trusted friendships.